Sellafield is committed to exceeding the requirements of our clients by consistently delivering high standards of service which will form the basis of our business success. This statement is a declaration of the Company's intention to ensure that by continuously improving our client’s satisfaction, we aim to achieve lasting business relationships.

Sellafield personnel assigned to work with clients shall meet the standards of Health, Safety, and Environmental Protection imposed by local legislation and client’s provisions.

Our Management System aims to ensure consistent standards in the delivery of projects where individuals have, and accept, clearly defined responsibilities for the quality of their work.

Management Reviews will ensure that this policy continues to suitably satisfy the requirements of Sellafield clients’, and legislation. Processes will be monitored through measurement against objectives set out in a Continuous Improvement Plan, initiated, and subsequently revised in the Management Reviews.

Sellafield will:

• Operate procedures specifically on the principles of ISO 9001:2008.
• Communicate with our clients to ensure that their requirements are met and, where possible.
• Analyze previous performances to identify new areas of improvement.
• Establish an effective working environment for continual process improvement.
• Provide adequate training for staff for career improvement.
• Ensure that the supply chain management system, including consultants, subcontractors, and suppliers, is aware of the relevant requirements of the Management System.